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Globalno znanje i iskustvo

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Internacionalni tim ljudi

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Inspirativni zadaci i projekti

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Trenutno otvorene pozicije

Customer Support Specialist

Beograd, RS
  • As a Customer Support Specialist, you’ll be the hero in our front lines assisting hundreds of local and global customers per week. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Tech Support team can act fast.
  • We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place!

 


As a Customer Support Specialist, your responsibilities include:
  • Helping customers through live chat, phone and ticketing system to ensure they are satisfied with our services and/or assisting potential clients with relevant info and ordering our services
  • Troubleshooting, investigating, and creating detailed bug reports for our Technical Support team
  • Contributing to our culture of “user delight” by sharing examples of user interactions with the rest of team
  • Correctly identifying and reporting on support requests so the Product development team can plan future product iterations
  • Auditing and updating any support resources as the service changes (Knowledgebase, Saved Replies, etc…)
  • Helping write and maintain documentation for internal knowledge base
  • Assisting with projects related to improving our support at scale processes
You could be a good fit if you:
  • Have previous experience delivering a superior support experience with respect, empathy and understanding
  • Know how to to work under pressure and adapt to a fast-paced environment
  • Have excellent written and spoken English
  • Have the ability to pick up new technology quickly
  • Have the technical understanding and ability to troubleshoot and resolve simple technical issues on your own
  • Are available for a full time schedule that spans Saturdays and sometimes may include holidays as our customers need us (working hours may include evening or early morning hours)
Bonus Points:
  • Active and passionate internet user, familiar with web hosting industry and cloud technologies
  • Previous experience working in customer support of any kind
  • Previous experience working with any CRM, Live Chat and Ticketing system
The Good Stuff:
  • Work with a driven, welcoming team at a company that is changing how people build online awesome business every single day worldwide
  • Competitive salary and fair increase based on your performances
  • Comfy work environment and all the tools you need for enjoyable work

 


  • Please note: This is not a remote role. We are located in New Belgrade in GTC FortyOne business complex. Our shifts (8 working hours per day, 5 days a week) vary from 7AM till 10PM including Saturdays and Sundays.
  • United Internet doo is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
  • We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of United Internet are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Sistem Administrator/ka

Beograd, RS

U konstantnoj smo potrazi za kvalitetnim pojačanjem našeg Level 2 i Level 3 Support tima.

Ukoliko imas iskustvo u radu nekoj Web Hosting firmi, to je ogroman plus, ali čak i ako si bez iskustva u radu, a smatraš da posedujes napredne veštine rada na serverima i mreži, pošalji nam svoj CV!

Napomena: dobro znanje engleskog jezika je neophodno za sve naše buduće kolege i koleginice.

Prijave možete poslati na hr@united.rs ili popunite formular iznad.

Više informacija možete pronaći ovde.

Abuse & Fraud Analyst

Beograd, RS

Internet je omniprisutan, koristan izvor znanja, inspiracije, ali… i pun negativaca. Naš tim, tako traži kolegu koji će se pridružiti ostatku ekipe i pomoći nam da se lociramo i sprečimo prevare, spam i brojne vrste potrencijalnih zloupotreba naših usluga.

Ova pozicija zahteva da poseduješ snažno i razvijeno logičko razmišljanje, spremnost za preuzimanje lične odgovornosti i odlično poznavanje engleskog jezika.

Uz pomoć svih neophodnih alata, ali i sjajnih kolega i našeg pravnog tima, obavljanje dnevnih zadataka može da bude vrlo zanimljivo i dinamično.

Vaše prijave sa CV-jem i kratkim motivacionim pismom pošaljite nam na hr@united.rs ili popunite formular iznad.